Terms & Conditions

Last updated: 2026-10-25

These Terms & Conditions ("Terms") govern your use of Z.A.I.D.A (the "Service"), a desktop AI assistant published by Cloudless Intelligence ("we", "us", "our"). By downloading, installing, or using the Service, you agree to these Terms and enter into a contract with Cloudless Intelligence.

1. The Service

Z.A.I.D.A is a local AI assistant application that runs primarily on your own device. Features include text chat, image/audio/video generation, document analysis, and related AI-assisted tools. Some optional features (e.g. web search) send limited data to third-party services only when you enable them — see our Privacy Policy for details.

2. Payment, licensing, and merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and can be contacted directly at paddle.net. For full payment terms (billing, taxes, currency, failed payments), see Paddle's Buyer Terms, which apply to every purchase of the Service.

A license purchase grants you the right to use the Service for the duration stated at checkout (e.g. a 3-year license). Licenses are tied to the activation code and device used to redeem them and are not transferable except as we may permit in writing.

3. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or third party's rights;
• Engage in fraud, spam, or deceptive conduct;
• Infringe any intellectual property rights;
• Attempt to interfere with, probe, or compromise the security of the Service (including malware, unauthorized scraping, or circumventing license enforcement);
• Generate, request, or distribute illegal content, non-consensual sexual content or deepfakes of real people, content that promotes hate or harassment, malware, or material intended to deceive, defraud, or dox another person;
• Attempt to "jailbreak" or bypass the Service's safety guardrails.

4. Your content and generated output

You are responsible for the prompts, files, and other inputs you provide, for ensuring you have the rights to submit them, and for how you use any text, image, audio, or video the Service generates in response. You retain ownership of your own inputs. Generated outputs are provided "as is": AI-generated content can be inaccurate, and outputs must not be relied on as a substitute for professional medical, legal, financial, or other regulated advice without independent human review.

If you believe content generated or hosted through the Service infringes your rights, contact us using the details below and we will investigate and take appropriate action, which may include removing content or suspending access.

5. Our intellectual property

Cloudless Intelligence retains all ownership of the Service, including its software, branding, and documentation. Nothing in these Terms transfers any of that ownership to you beyond the license to use the Service as described here.

6. Service availability

We aim to keep the Service reliable, but we do not guarantee uninterrupted or error-free operation. Features that depend on third-party AI models or services may change or be discontinued.

7. Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay applicable fees, pose a security or fraud risk, or repeatedly or seriously violate our acceptable use rules.

8. Contact