Refund Policy

Last updated: 2026-10-25

We want you to be happy with Z.A.I.D.A. If you're not, we offer a straightforward refund window.

14-day money-back guarantee

If you change your mind for any reason, you can request a full refund within 14 days of your purchase date.

How to request a refund

All payments for Z.A.I.D.A are processed by our reseller, Paddle.com, who is the Merchant of Record for your purchase. To request a refund, contact Paddle directly at paddle.net, or reply to your original order confirmation email. You can also reach us at support@cloudlessintelligence.com and we'll help route your request.

What happens after a refund

Once a refund is approved, your activation code will be invalidated and the license tied to your device will stop working. If you believe a refund was issued or declined in error, contact us and we'll look into it.

Outside the 14-day window

Requests made after 14 days are considered on a case-by-case basis — for example, if the Service has a defect we were unable to fix. Reach out and we'll do our best to find a fair resolution.